What Is ChatBot?
ChatBot is an AI-powered chatbot builder with a no-code visual editor, paired with LiveChat for seamless human handoff and real-time customer support.
ChatBot and LiveChat are companion products from Text S.A. (formerly LiveChat Inc.), a publicly traded company founded in 2002 in Wrocław, Poland (WSE: TXT). Together they power customer communication for over 37,000 businesses across 150+ countries (Text S.A., 2025). ChatBot handles AI automation — letting you build conversational flows without writing code — while LiveChat manages real-time human conversations. The platform earns a 4.5 out of 5 on G2 from 750+ reviews and 4.6 out of 5 on Capterra from 1,600+ verified reviews (G2, 2026). Text S.A. reported trailing twelve-month revenue of approximately $89.4 million (MarketScreener, 2025), and enterprise clients include Adobe, Toyota, PayPal, and Mercedes-Benz. In 2025, the company merged both products into a unified "Text App" platform to compete with all-in-one solutions from Zendesk and Freshworks.
Why Do Small Business Owners Love ChatBot in 2026?
Business owners love ChatBot because it automates repetitive support questions, delivers 35-second average response times, and connects with 200+ existing business tools.
The biggest draw is time savings. ChatBot claims to handle up to 80% of customer cases automatically before escalating to a human agent (ChatBot, 2025). That translates directly to fewer hires and faster answers. LiveChat users see an average first response time of just 35 seconds — dramatically faster than email or phone support (LiveChat Customer Service Report, 2025). Businesses using live chat report a 20% average increase in conversions (Freshworks, 2024), and proactive chat interactions deliver an estimated 305% ROI (Freshworks, 2024). The platform connects with 200+ integrations including Shopify, WordPress, Salesforce, and HubSpot, so it slots into whatever stack you already run. If you're weighing whether AI-assisted tools are worth the investment for your team, our RelevanceAI review covers another approach to AI automation worth comparing.
"LiveChat is brimming with features and add-ons, making it an excellent lead generation tool." — Robert Brandl, Founder, Tooltester
How Much Does ChatBot Cost in 2026?
LiveChat starts at $20 per agent per month and ChatBot's Text App starts at $19 per user per month, both with 14-day free trials.
There are two pricing structures to understand. LiveChat handles human chat and bills per agent. ChatBot (now the Text App) handles AI automation and bills per user with resolution limits. Most businesses need both products for full coverage.
| Product & Plan | Price (Annual) | Key Limits | Key Features | Best For |
|---|---|---|---|---|
| LiveChat Starter | $20/agent/mo | 1 user, 60-day chat history, 100 visitors tracked | AI Copilot, canned responses, multi-platform apps | Solo operators testing live chat |
| LiveChat Team | $49/agent/mo | Unlimited users (up to 400), unlimited history, 400 visitors | Sentiment analysis, tag suggestions, chat summaries | Growing support teams |
| LiveChat Business | $69/agent/mo | 1,000 visitors tracked, unlimited history | SMS, Apple Messages, staffing predictions, geolocation routing | Multi-channel businesses |
| LiveChat Enterprise | Custom | Custom limits, dedicated infrastructure | SSO, HIPAA, white-label, dedicated account manager | Regulated or large-scale operations |
| Text App Essential | $19/user/mo | 10 AI resolutions/month | AI chatbot, visual builder, basic automation | Light chatbot testing |
| Text App Growth | $79/user/mo | 200 AI resolutions/month | Advanced AI, priority support, full analytics | Serious AI-first support |
| Text App Enterprise | Custom | 2,000+ AI resolutions/month | SSO, HIPAA, custom AI training, SLAs | High-volume automation |
Both products offer a 14-day free trial with no credit card required. Overage on AI resolutions costs $0.99 each, with auto-refill packages of 50 resolutions for $49.50. Running a five-agent team on LiveChat Team plus ChatBot Growth totals roughly $324 per month before overages. Annual billing saves approximately 20% compared to monthly on LiveChat plans.
What Are the Standout Features of ChatBot?
ChatBot stands out with its drag-and-drop chatbot builder, proprietary AI model, seamless LiveChat agent handoff, and deep ecommerce integrations across 200+ apps.
Visual Chatbot Builder
The drag-and-drop editor lets you design conversation flows left-to-right with blocks for bot responses, user inputs, AI actions, filters, and webhooks. No coding required. You can A/B test up to five chatbot variants simultaneously to optimize performance (ChatBot, 2025).
Proprietary AI Model
ChatBot runs on Text S.A.'s own AI infrastructure rather than wrapping a third-party API. It trains on your website content, uploaded documents (PDF, DOCX, CSV up to 50MB), and knowledge base articles to deliver brand-specific answers with built-in content moderation.
Smart Handoff to LiveChat
When the bot can't resolve an issue, it transfers the full conversation context to a human agent instantly. Customers never repeat themselves. ChatBot can manage up to 500 simultaneous conversations before handoff is needed (ChatBot, 2025).
Message Sneak-Peek
LiveChat agents see what visitors type before they hit send, enabling faster responses. Combined with canned responses and AI-suggested tags, this keeps average chat duration at 8 minutes 25 seconds across the platform (LiveChat Customer Service Report, 2025).
Ecommerce Product Cards
The Shopify integration pulls live product data, cart contents, and order history directly into the chat window. Mobile chatters are 6.1 times more likely to convert than non-chatters (LiveChat, 2025), making in-chat product recommendations a genuine revenue driver.
Comprehensive Analytics
The reporting dashboard tracks satisfaction scores, agent response times, missed chats, ecommerce conversions, and heatmaps. Weekly AI-generated summaries surface trending customer questions automatically. The platform's annual report analyzes data from 87 billion website visits and 1.67 billion chats (LiveChat, 2025). If you need voice calling alongside chat, our CloudTalk review covers that space well.
Omnichannel Support
Chat with customers on your website, Facebook Messenger, Instagram, WhatsApp, SMS, email, Apple Messages for Business, and Telegram — all from one dashboard.
What Are the Limitations of ChatBot?
The main limitations are dual-product pricing, tight AI resolution caps on lower plans, inconsistent Trustpilot ratings, and occasional notification reliability issues.
Dual-product billing hurts small teams. LiveChat and ChatBot are billed as separate subscriptions. A five-agent team with meaningful AI automation pays $324+ per month — where competitors like Tidio bundle both into a single, lower price. Multiple Capterra reviewers specifically flag rising costs over the past two years as their top complaint (Capterra, 2025).
AI resolution limits are restrictive. The Essential plan includes only 10 AI resolutions per month — barely enough to evaluate the feature. Meaningful automation requires the Growth plan at $79 per month, and overages at $0.99 each can add up fast during busy periods.
Trustpilot score diverges sharply. G2 (4.5/5) and Capterra (4.6/5) are strong, but Trustpilot sits at just 2.8 out of 5 across 200+ reviews, driven largely by billing disputes and cancellation difficulties (Trustpilot, 2025).
Missed notification reports. Some users report chat notifications failing to fire or app disconnections without warning, which means lost leads if agents aren't actively monitoring (G2, 2025).
How Does ChatBot Compare to the Competition?
ChatBot offers deeper live chat features and analytics than most competitors, but costs more than alternatives that bundle AI chatbots into their base plans.
| Tool | Starting Price | Best Feature | Best For | Our Review |
|---|---|---|---|---|
| ChatBot + LiveChat | $19/user/mo | Visual chatbot builder + premium live chat | Ecommerce and service teams | This review |
| Tidio | Free plan available | Lyro AI agent included in free tier | Budget-conscious small businesses | Tidio Review |
| Algomo | Free plan available | AI-first automation with auto-learning | Hands-off AI support setup | Algomo Review |
| CustomGPT | $89/mo | Custom GPT-powered AI agents | Knowledge-heavy support operations | CustomGPT Review |
ChatBot wins when you need enterprise-grade live chat quality alongside AI automation — deep analytics, supervisor tools, 200+ integrations, and a 20-year track record with brands like PayPal and Toyota. Tidio is the better pick for small businesses that need a free starting point with AI included from day one — it holds a 4.7 out of 5 on G2 from 1,547 reviews (G2, 2026) and bundles its Lyro AI agent at lower tiers. Algomo suits teams that want AI support running with minimal configuration. CustomGPT delivers stronger generative AI responses but lacks live human chat entirely. LiveChat holds roughly 7% of the global live chat market (Datanyze, 2025), ranking fifth behind tawk.to at 22.6% and Zendesk Chat at 8.5%.
Who Should Use ChatBot — and Who Shouldn't?
ChatBot is best for mid-size ecommerce stores and service businesses that want premium live chat quality combined with AI automation — and can justify the combined cost.
Great fit: Ecommerce store owners on Shopify or WooCommerce who want product cards, cart data, and order lookups in the chat window. Pioneer Millworks reported a 16% increase in average opportunity value after implementing LiveChat (LiveChat, 2025). Also ideal for growing support teams with 3–15 agents who need supervisor tools, routing rules, and performance analytics — LiveChat agents handle an average of 84.1 chats per day (LiveChat Customer Service Report, 2025).
Not the right fit: Solo entrepreneurs on a tight budget should start with Tidio, which offers a free plan with AI included. If you need a general-purpose AI assistant for tasks beyond customer chat, Taskade takes a broader approach. And if your support volume is primarily phone-based rather than chat, CloudTalk is purpose-built for that.
The Bottom Line on ChatBot
ChatBot and LiveChat together deliver one of the most polished customer communication platforms available — best for growing businesses that can invest in premium support tooling.
After two decades of development, Text S.A. has built something genuinely reliable. The live chat experience is fast, feature-rich, and trusted by brands like Adobe and Samsung. The AI chatbot builder is visual, flexible, and runs on proprietary infrastructure without requiring third-party API keys. The 200+ integration ecosystem connects to virtually any business stack.
The honest trade-off is price. You're paying for two products, and costs climb as your team grows. The new unified Text App pricing is a step in the right direction, but competitors like Tidio bundle similar capabilities at lower price points. If your budget supports it and you value deep analytics, ecommerce features, and enterprise reliability, ChatBot and LiveChat remain a top-tier choice in 2026.
ChatBot FAQ
Does ChatBot offer a free plan?
ChatBot does not offer a permanent free plan, but both ChatBot and LiveChat provide a 14-day free trial with no credit card required. This gives you full access to test all features before committing to a paid plan starting at $19 per user per month.
Does ChatBot integrate with Shopify and WordPress?
Yes. ChatBot and LiveChat offer deep integrations with both Shopify and WordPress, plus over 200 other apps including Salesforce, HubSpot, Mailchimp, Facebook Messenger, WhatsApp, and Zapier for custom automation workflows.
Is ChatBot easy to set up without technical skills?
Very easy. The visual drag-and-drop builder lets you create chatbot flows without writing any code. Most users build and launch their first chatbot within a few hours using pre-built templates and the AI training tools that scan your website automatically.
Can ChatBot hand off conversations to a human agent?
Yes. When ChatBot can't resolve an issue, it seamlessly transfers the conversation to a LiveChat agent with full context preserved. The customer never needs to repeat their question or re-explain the situation to the human agent.
What is the difference between ChatBot and LiveChat?
ChatBot is the AI chatbot builder that automates conversations using trained AI models. LiveChat is the real-time human chat platform for agent-led support. They are separate products from Text S.A. designed to work together, and most businesses benefit from running both.
Can I cancel ChatBot at any time?
Yes. Both ChatBot and LiveChat operate on month-to-month subscriptions with no long-term contracts required. Annual plans offer roughly 20% savings but require a yearly commitment. You can cancel from your account settings at any time.
How many conversations can ChatBot handle simultaneously?
ChatBot can manage up to 500 simultaneous conversations, making it capable of handling high-traffic periods like flash sales, product launches, or seasonal spikes without slowdowns or customer queuing.
Does ChatBot work with social media messaging apps?
Yes. The platform supports Facebook Messenger, Instagram DMs, WhatsApp Business, Telegram, SMS, and Apple Messages for Business alongside your website chat widget — all managed from a single unified dashboard.