What Is ChatBot?
ChatBot is an AI-powered chatbot builder with a no-code visual editor, paired with LiveChat for seamless human handoff and real-time support.
ChatBot and LiveChat are companion products from Text S.A. (formerly LiveChat Inc.), a publicly traded company founded in 2002 in Wrocław, Poland (WSE: TXT). Together, they power customer communication for over 37,000 businesses across 150+ countries (Text S.A., 2025). ChatBot handles the AI automation side — letting you build conversational flows without writing code — while LiveChat manages real-time human conversations. The platform earns a 4.5 out of 5 on G2 and 4.6 out of 5 on Capterra from over 1,600 verified reviews (G2, 2026). Enterprise clients include Adobe, Toyota, PayPal, and Mercedes-Benz. In 2025, Text S.A. merged both products into a unified "Text App" platform, signaling a push toward all-in-one customer communication.
Why Do Small Business Owners Love ChatBot in 2026?
Business owners love ChatBot because it automates repetitive support questions, speeds up response times, and connects with their existing tools effortlessly.
The biggest draw is time savings. ChatBot claims to handle up to 80% of customer cases automatically before escalating to a human agent (ChatBot, 2025). That means fewer hires and faster answers. LiveChat users see an average first response time of just 35 seconds — far faster than email or phone (LiveChat Customer Service Report, 2025). The platform connects with 200+ integrations including Shopify, WordPress, Salesforce, and HubSpot, so it fits into whatever tools you already use. Businesses using live chat report a 20% average increase in conversions (Freshworks, 2024), and proactive chat interactions deliver an estimated 305% ROI (Freshworks, 2024). The no-code visual builder means you can set up your first chatbot in an afternoon without calling a developer.
"LiveChat is brimming with features and add-ons, making it an excellent lead generation tool." — Robert Brandl, Founder, Tooltester
How Much Does ChatBot Cost in 2026?
LiveChat starts at $20 per agent per month and ChatBot's Text App starts at $19 per user per month, both with 14-day free trials.
There are two pricing structures to understand here. LiveChat handles human chat and bills per agent. ChatBot (now the Text App) handles AI automation and bills per user with resolution limits. Most businesses need both.
| Product & Plan | Price (Annual) | Key Features | Best For |
|---|---|---|---|
| LiveChat Starter | $20/agent/mo | 1 user, 60-day history, 100 visitors tracked | Solo operators testing live chat |
| LiveChat Team | $49/agent/mo | Unlimited users, full history, sentiment analysis | Growing support teams |
| LiveChat Business | $69/agent/mo | SMS, Apple Messages, staffing predictions | Multi-channel businesses |
| Text App Essential | $19/user/mo | 10 AI resolutions/month | Light chatbot automation |
| Text App Growth | $79/user/mo | 200 AI resolutions/month | Serious AI-first support |
| Text App Enterprise | Custom | 2,000+ AI resolutions, SSO, HIPAA | Large-scale operations |
Both products offer a 14-day free trial with no credit card required. Overage on AI resolutions costs $0.99 each. Running a five-agent team on LiveChat Team plus ChatBot Growth totals roughly $324 per month — worth knowing before you commit.
What Are the Standout Features of ChatBot?
ChatBot stands out with its visual chatbot builder, proprietary AI model, seamless LiveChat handoff, and deep ecommerce integrations across 200+ apps.
Visual Builder. The drag-and-drop editor lets you design conversation flows left-to-right with blocks for responses, user inputs, AI actions, filters, and webhooks. No coding required, and you can A/B test up to five chatbot variants simultaneously.
Proprietary AI Model. ChatBot runs on Text S.A.'s own AI infrastructure rather than wrapping a third-party API. It trains on your website content, uploaded documents (PDF, DOCX, CSV up to 50MB), and knowledge base articles to give accurate, brand-specific answers.
Smart Handoff to LiveChat. When the bot can't resolve an issue, it transfers the full conversation context to a human agent. Customers never repeat themselves. ChatBot can manage up to 500 simultaneous conversations before handoff (ChatBot, 2025).
Message Sneak-Peek. LiveChat agents see what visitors are typing before they hit send, enabling faster and more thoughtful responses.
Ecommerce Product Cards. The Shopify integration pulls live product data, cart contents, and order history directly into the chat window — perfect for upselling and support.
Comprehensive Analytics. LiveChat analyzes data from 87 billion website visits and 1.67 billion chats across its platform, and your dashboard includes satisfaction scores, response times, missed chats, and weekly AI-generated summaries of trending customer questions (LiveChat Customer Service Report, 2025).
Omnichannel Support. Chat with customers on your website, Facebook Messenger, Instagram, WhatsApp, SMS, email, Apple Messages for Business, and Telegram — all from one dashboard.
What Could Be Better About ChatBot?
The main pain points are rising prices, separate billing for AI features, occasional notification glitches, and a learning curve for advanced automation flows.
Pricing adds up fast. The biggest complaint across G2, Capterra, and Trustpilot is cost. LiveChat and ChatBot bill separately, and prices have increased significantly over the past few years. Multiple reviewers on Capterra note that the per-agent pricing model feels expensive compared to per-seat alternatives (Capterra, 2025).
Trustpilot tells a different story. While G2 and Capterra ratings are strong, Trustpilot sits at just 2.8 out of 5 across 200+ reviews, driven largely by billing disputes and cancellation difficulties (Trustpilot, 2025). That gap is worth noting.
Notification reliability. Some users report missed chat notifications and occasional app disconnections, which can mean lost leads if you're not monitoring closely (G2, 2025).
AI resolution limits feel tight. The Essential plan includes only 10 AI resolutions per month — barely enough to test the feature. Serious automation requires the Growth plan at $79 per month.
How Does ChatBot Compare to the Competition?
ChatBot offers deeper live chat features and analytics than most competitors, but costs more than budget-friendly alternatives that bundle AI chatbots for free.
| Tool | Starting Price | Best Feature | Best For | Our Review |
|---|---|---|---|---|
| ChatBot + LiveChat | $19/user/mo | Visual chatbot builder + premium live chat | Ecommerce and service teams | This review |
| Tidio | Free plan available | Lyro AI agent with free tier | Budget-conscious small businesses | Tidio Review |
| Algomo | Free plan available | AI-first automation with auto-learning | Businesses wanting plug-and-play AI | Algomo Review |
| CustomGPT | $89/mo | Custom GPT-powered AI agents | Knowledge-heavy support operations | CustomGPT Review |
ChatBot's edge over Tidio is its mature live chat platform with deeper analytics, enterprise-grade reporting, and a proven 20-year track record with clients like PayPal and Toyota. Tidio counters with a generous free plan and its Lyro AI agent included at lower tiers. Algomo offers strong AI automation with minimal setup but lacks ChatBot's visual builder flexibility. CustomGPT brings powerful GPT-based responses but focuses purely on AI without the live human chat component. LiveChat holds roughly 7% of the global live chat market share (Datanyze, 2025), ranking among the top five platforms worldwide.
Who Is ChatBot Best For?
ChatBot is best for mid-size ecommerce stores and service businesses that want premium live chat combined with AI automation.
Ecommerce store owners who sell on Shopify or WooCommerce and want product cards, cart data, and order lookups right inside the chat window. Mobile chatters are 6.1 times more likely to convert than non-chatters (LiveChat, 2025), making this a revenue driver.
Growing support teams with 3 to 15 agents who need supervisor tools, routing rules, and detailed performance analytics. LiveChat agents handle an average of 84.1 chats per day (LiveChat Customer Service Report, 2025).
Businesses wanting AI plus human backup who don't want to go fully automated. The ChatBot-to-LiveChat handoff is seamless and context-preserving.
If you're a solo entrepreneur on a tight budget, Tidio offers a free plan with AI included. If you need a simple AI assistant without live chat complexity, Algomo is worth exploring. For phone-based customer support, CloudTalk specializes in that space.
The Bottom Line on ChatBot
ChatBot and LiveChat together deliver one of the most polished customer communication platforms available, best suited for growing businesses that can invest in premium support tools.
After two decades of development, Text S.A. has built something genuinely reliable. The live chat experience is fast, feature-rich, and trusted by enterprise brands. The AI chatbot builder is visual, flexible, and runs on proprietary infrastructure. The 200+ integration ecosystem connects to virtually anything. Pioneer Millworks reported a 16% increase in average opportunity value after implementing LiveChat (LiveChat, 2025).
The honest trade-off is price. You're paying separately for live chat and AI automation, and those costs climb as your team grows. The new unified Text App pricing is a step in the right direction, but competitors like Tidio are bundling similar capabilities at lower price points. If your budget supports it and you value deep analytics, ecommerce features, and enterprise reliability, ChatBot and LiveChat remain a top-tier choice.
ChatBot FAQ
Does ChatBot offer a free plan?
ChatBot does not offer a permanent free plan, but both ChatBot and LiveChat provide a 14-day free trial with no credit card required. This gives you full access to test features before committing to a paid plan starting at $19 per month.
Does ChatBot integrate with Shopify and WordPress?
Yes. ChatBot and LiveChat offer deep integrations with both Shopify and WordPress, plus over 200 other apps including Salesforce, HubSpot, Mailchimp, Facebook Messenger, WhatsApp, and Zapier for custom workflows.
Is ChatBot easy to set up without technical skills?
Very easy. The visual drag-and-drop builder lets you create chatbot flows without writing any code. Most users can build and launch their first chatbot within a few hours using pre-built templates and the AI training tools.
Can ChatBot hand off conversations to a human agent?
Yes. When ChatBot can't resolve an issue, it seamlessly transfers the conversation to a LiveChat agent with full context preserved. The customer never needs to repeat their question or explain the situation again.
What is the difference between ChatBot and LiveChat?
ChatBot is the AI chatbot builder that automates conversations. LiveChat is the real-time human chat platform. They are separate products from the same company, Text S.A., designed to work together. Most businesses benefit from using both.
Can I cancel ChatBot at any time?
Yes. Both ChatBot and LiveChat operate on month-to-month subscriptions with no long-term contracts required. Annual plans offer discounts but do require a yearly commitment. You can cancel from your account settings at any time.
How many conversations can ChatBot handle at once?
ChatBot can manage up to 500 simultaneous conversations, making it capable of handling high-traffic periods like sales events or product launches without slowdowns or queuing delays.
Does ChatBot work with social media messaging?
Yes. The platform supports Facebook Messenger, Instagram DMs, WhatsApp Business, Telegram, SMS, and Apple Messages for Business in addition to your website chat widget, all managed from a single dashboard.